Inadequate Clinical Involvement
In no uncertain terms, your hospital needs to thoroughly vet potential technology solutions AND the clinical and support personnel who will help to design workflows and implement desired technologies. The likelihood for alarm management and care team communication projects to fail is high when clinical solution specialists are not involved in planning and execution.
Here are some questions regarding professional services and support that you should ask any vendor whose alarm management and care team communication technologies you are considering:
- How many full-time RN’s and other clinicians does your company employ?
- Will clinicians help in writing the Scope of Work? If not, who will help to ensure our clinician’s voices are being heard?
- Will your clinicians be involved in our clinical workflow discovery and design? If not then who will lead/assist in workflow design?
- Who specifically will be involved and what are their credentials and/or industry experience?
- Are clinicians from your company involved in each stage of progression including SOW creation, workflow design, installation, customer training, and ongoing system “health checks”?
- Will you need to bring in contractors to complete any part of the workflow design or deployment/training? What are their credentials and experience and what will these services cost us?
- Who from your company will train our users during installation and keep users informed of changing industry trends and best practices?