Using Technology to Improve Patient Experiences

An article published by HealthLeaders Media describes how the patient experience is tied more closely than ever to reimbursements. The article titled “Better HCAHPS Scores Protect Revenue”, says, “It has always been a moral imperative for hospitals and health systems to provide a high-quality patient experience, but now that the Centers for Medicare & Medicaid Services is tying reimbursements to HCAHPS scores, it’s becoming a financial priority, as well.”

According to an HCAHPS publication about the survey content, there are 21 patient perspective questions that range from communication with caregivers to responsiveness to noise in the hospital. Designed to improve the patient experience through innovative alarm/alert management and communication technologies, Engage can help hospitals achieve higher scores across most HCAHPS patient perspective categories including:


What Our Customers Say

Here’s one example of how Engage improves the patient experience.

“Extension’s event-driven secure text messaging functionality was the perfect overhead paging replacement solution for us. Now our nurses and physicians can instantly and quietly communicate with one another without multiple handoffs and less noise which is crucial to improving patient satisfaction and HCAHPS scores.”
– Kathy Mitchell, Chief Nursing Officer at Doctors Hospital of Sarasota (HCA)

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