Unparalleled Clinical and IT Resources for Deployment and Beyond
Extension Engage™ is the next generation platform for alarm safety and event response in hospitals. Extension Healthcare’s medical software manages the delivery of all medical alerts and facilitates collaborative communication between members of a care team. Engage differs from first generation platforms in its ease of use, implementation, and maintenance, which enables scalable solution installs that can be operable in a matter of hours.
To ensure customers are leveraging the full value of their Engage investment, the Professional Services and Project Management teams follow a 6-phase implementation methodology discussed in further detail on the Professional Services page. This model ensures that customer goals and expectations are being met throughout solution deployment and beyond.
The Extension Difference
Extension empowers customers with self-help support and maintenance resources via a convenient web portal as well as access to a support representative around the clock. Additionally, the Extension Professional Services team includes:
- Over 50 Professional Services associates focused on clinical workflow design, implementation, project management, and customer service
- Ten percent of staff with clinical background
- 16 clinically-trained associates with licensure, state/national recognition and educational credentials including RN, CCRN, CMSRN, RRT, PhD, MBA, MSN, BS, BSN, and CPHIMS
- PMP-certified project managers